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One of the most important Parts of my Business are my efforts to create truly Raving Fans when it comes to submitting & closing Wholesale Loans to my Company.
This philosophy is why I work for my company as well as my Operations Manager who has a history of creating one of the most cohesive, team oriented internal work environments that really is working towards your final goal: Loan Funding!
I will use this space to share with you just some of the compliments that I've recieved since we opened up our branch.
If you would like to Share Your thoughts please don't hesitate to do so in the area to the right. My Team and I would greatly appreciate it. It's not only great for me but for Morale in our branch as well.
Compliments to Us:
Wow!! you guys are amazing. Thank you so much. I really have to give your department props. I must have called Kim at least 4 times and every time she answered the phone she was extremely helpful and pleasant. You have no idea how much we appreciate this. Thank you.
Kathy Derangi, Processor, Guarantee Mortgage Corp.
I'm not sure if I e-mailed you yesterday. I've been working with Bambi Foster and JoAnn Blosser at your office . They have been very helpful and have great attitudes. We're so busy in this industry and I don't think people stop to say good things about each other. I have enjoyed working with both of them. Please pass this on to their supervisor. Cheers.
Kathy Derangi, Processor, Guarantee Mortgage Corp.
Is Barry Bonds now working for Franklin American?
The staff at Franklin American just hit it out of the ballpark on the Hernandez file. Signed loan package back to you this morning and Funding conditions out this afternoon! That's what I'm talking about baby.
And the change in underwriters on the Wilson file was like a pit stop at the Indy 500, fast and smooth, didn't miss a second. Thanks for taking care of business.
I'm sure you may get a complaint once or twice a year, so I just want to pass on my sincere Thanks to the Franklin American Team. You guys make LOANS Fun (and profitable). I know not every days goes perfect, even the Laker's lost a game. So I just wanted to say Thanks to you and the staff at Franklin American.
Robert Leon, Originator, Solano Mortgage
Just wanted to let you know you always step up to resolutions when needed and I appreciate the fact that MY REP has the ability to resolve issues … and is willing to resolve issues… some reps have absolutely no “power” or perhaps knowledge to accomplish these things and I am appreciative that this is not the case with you. It is crucial to my business and a big part of the reason I send loans to you…More to follow!
Mary Story - Sr. Originator, Sunset Mortgage
I just wanted to send you a note and ask you to pass it on to anyone at your office that might care and let you know that I really appreciate you guys! I can’t send every loan to you guys because you don’t do all loan types but every time I have to deal with a different lender it reminds me of how much I appreciate you and your colleagues!
You guys really are the best thing out there hands down!
Robert Copeland - Broker/Owner, CornerStone Mortgage
Excellent post, and Thank You for all your hard work in support of us and the LO’s we process for.
We too look forward to 2010 as another “opportunity” for growth and setting ourselves apart from and ahead of the rest of the field. With the support of AE’s and internal staff like yours, we will flourish in support of our clients, both in our originations and our processing services.
Guy Clouse - Family Funding
I must say that I am very impressed with your company’s service. Lamb was an FHA deal that even had hang-ups because of the appraised value being too high and we had to have sellers lower the price (which usually holds up the whole process) – AND you still closed it in 3 weeks! That is amazing. I just wanted to let you know that I appreciate your hard work and efforts, especially because you just don’t find that kind of service in this market anymore. Good job to all! You will definitely see some more business from me in the future!Thanks for putting on that training for us, Raoul. We appreciate your expertise and support…
Melissa Cowperthwaite - America First Mortgage
As you probably know, as a lender rep our staff probably has more respect for you than for pretty much any other rep. I personally appreciate your commitment to CAMB.
John Holmgren - Broker/Owner, Holmgren & Associates
Immediate past President, East Bay CAMB
"…a breath of fresh air in a very smoggy environment. As a community based and purchase focused mortgage broker we are suffering from the mortgage crisis big time. We have always been about Solano County and our client data base along with our realtor partners. In order for us to make profits we desperately need lenders that we can count on. You…have been better than most and I really appreciate YOUR ATTITUDE. Thanks for understanding our stress level and the time frames we are dealing with."
-Jim Porter - Broker/Owner, Solano Mortgage
"Raoul- YOU WIN! I admit it-you were right-locking was a breeze. Understand that you and your easy web site just won over the worst Luddite in the business. LOL! Thanks for the help" - S.Z.
" . . .Needless to say I was thinking of the strength of FAMC, the deals you saved and the fact that if anyone deserves a slam dunk from me it is you Mr. Badde." -
Hans Bruhner - Branch Manager - First Priority Financial, Inc.
"Hi Raoul,
I just wanted to let you know how much I enjoyed your FHA training. I learned a lot of valuable information. Please keep it coming. I will definitely keep you in mind for my files." - SC
"Your passion and commitment to the business never ceases to amaze me, Raoul! I enjoyed reading your text below. You are one of few account executives that is in the business for all the right reason. Kudos to you and your unrelenting service!" -
Lucky Sandhu - Broker/Owner - Reliance Financial
"Raoul, I love this article. It’s so honest and upfront about the reality of today’s market...and very comforting that this is exactly the today’s market we are all dealing with. and gives us good thought for our focus and game plan for our clients and affinity partners..the realtors." - Ginger King
"I REALLY appreciate your education on updates and stuff. It’s nice to have you as a resource." - Kari Clouse - Manager - First Priority Financial, Inc.
"Hey Raoul, We got from signed purchase agreement on 4/3 to docs sent on 4/9 on this FHA deal. Jeannette and your whole team have been great!" - Chuck Walrath - The Prime Financial Group - San Diego
"I have nothing to say but good things about the service I have received from you and your staff. I forwarded all of my prior to doc conditions and they are in line with the underwriter." - MG
"Raoul you are the BEST. Can't thank you enough for your support." - Donna Marshall-Nail - First Security Loans
"YOU ROCK! THANK YOU FOR YOUR QUICK REPLY! And thank you for your wisdom!" - Pati Sheriff - Pacific Mortgage Consultants
"I have to admit, I am continually impressed with Raoul from Franklin American. He is a great rep. Thank you!" - Jim Porter - Broker/Owner - Solano Mortage
"Thanks! So far it has been really great working with your company this is my second transaction and everything has went real smooth." - Ina Camara - All-American Mortgage - Stockton
Raoul, - We have continued to submit new files to FAMC with confidence and look forward to smooth sailing and a long profitable relationship. You and your team do have excellent customer service and maintain an attitude that's personable with a real concern for each file. I never questioned that the issues we encountered were any of your team's fault. A lot of other investor's ignore the broker when things go wrong. Your team responded even in the face of adversity.
Thanks again.... - Scott Crawford - Branch Manager - All-American Mortgage - Merced
Thank you Raoul! You really came through for us on this file! I TRULY appreciate EVERYTHING you did throughout the process! - PM
Thanks. I am glad to finally be off and running with you Raoul….. I have been meaning to do it for a while. - Hans Bruhner - Branch Manager - First Priority Financial, Inc.
You too man! Thank you for the awesome hustle and support. We've got a bunch of buyers with offers out right now and we're just waiting for them to go into contract! Let's kick some more ass and we'll hopefully be sending some easier cookie cutter files. Thanks again. - Jim Modar - Solano Mortgage
You are wonderful, thank you!
This has so far been the least painful transaction I have experienced this year, even though the listing agent chopped 10 days off our close date.
I am the kind of LO that likes to send most everything to one company and I am so happy to have finally found a new home.
We have all been a little lost this year!!
Thanks again, ~ Tracy Ferguson - FountainGrove Mortgage
Raoul is the FHA man and you should send all FHA’s to him. He is the one who got the (loan) through as well as that deal I landed from B of A. Now that you are on my team I can share -Hans Bruhner - Branch Manager - First Priority Financial, Inc.
I just want to thank everyone who work on this file. All your work is appreciated and I look forward to funding the Depp and Curtis files - Lisa Puentes - Contract Processor - Petaluma
Thank you so much! You guys rocked this loan! I will definitely use you again. Thanks, ~ Loli Lonso - Solano Mortgage
Thank you very much and thanks to Lisa (and everyone else on your team) - you're all awesome!! Francie Forchini - Sequoia Pacific Mortgage
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